Refund and Returns Policy
Effective Date: December 6, 2024
At Maxedu.click, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a comprehensive Refund and Returns Policy to ensure a smooth return process.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original condition, and in its original packaging.
- The return request must be made within 30 days from the date of delivery.
- Proof of purchase is required (order number or receipt).
How to Return an Item
- Contact our customer support team at info@maxedu.click or call us at 281-483-5298 to initiate the return process.
- Provide the order number, the item(s) you wish to return, and the reason for return.
- You will receive a return authorization and instructions on how to send the item back.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Non-Returnable Items
Some items are non-returnable, including but not limited to:
- Digital products (eBooks, software, etc.)
- Gift cards
- Clearance or final sale items
Shipping Costs
The customer is responsible for return shipping costs unless the item is defective or the wrong product was sent. In such cases, we will cover return shipping fees.